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BBG crashing instantly after login screen, help needed :/

FREESHFREESH Member Posts: 5,443 Fabled
edited December 2014 in Support
I accidentally tapped on a joule purchase button and went off of BBG straight after, and now my app keeps crashing every time I log in! I just tried reinstalling it again and restarting my device but it still crashes and I'm not sure what to do!

@SkyVu_Trang Can you fix this, please?
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Comments

  • FREESHFREESH Member Posts: 5,443 Fabled
    @botch_as_himself I forgot how to do that :/
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  • Umbr3onUmbr3on Member Posts: 308 Recruit
    ^ AGREE
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  • FREESHFREESH Member Posts: 5,443 Fabled
    edited December 2014
    @Botch_As_Himself It just restarts when I do that :|
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  • FREESHFREESH Member Posts: 5,443 Fabled
    It's still crashing, someone please help.
    ВЫЗЫВАЙТЕ СРЕДСТВА ПРОИЗВОДСТВА
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  • Hug_of_WarHug_of_War Member Posts: 1,276 Sergeant
    Just wait until a support person responds. They're probably the only people who can help.
  • CyclePathCyclePath Member Posts: 2,225 War Hero
    If you didn't put in your password for you apple ID your money will be fine..On the other hand,you need a support for the crashing
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  • FREESHFREESH Member Posts: 5,443 Fabled
    If you didn't put in your password for you apple ID your money will be fine..On the other hand,you need a support for the crashing

    @followedshelf the message didn't come up
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  • CyclePathCyclePath Member Posts: 2,225 War Hero
    edited December 2014
    *Thinking*


    (....)




    *Brain Cramp*

    Sorry dude,I think you need the experts to help with this.I got nothing :(
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  • Hug_of_WarHug_of_War Member Posts: 1,276 Sergeant
    @Feesh‌ Has support responded yet about the crashing?
  • FREESHFREESH Member Posts: 5,443 Fabled
    edited December 2014
    @BBoss Nope :/
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  • FREESHFREESH Member Posts: 5,443 Fabled
    edited December 2014
    Sorry for bumping this but I just don't get it. I tried another hard reset and reinstalled BBG, but it appeared to be the 2.14 version since the logo didn't have the Christmas hat on it. It gave me a black screen and I restarted the app process when it started crashing after the login screen again. I reinstalled once again and it was the version with the hat on and did yet again another hard reset, but when I opened the app it gave me a black screen, logged in and crashed again.
    ВЫЗЫВАЙТЕ СРЕДСТВА ПРОИЗВОДСТВА
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  • FREESHFREESH Member Posts: 5,443 Fabled
    @SkyVu_Trang Can this not be fixed?
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  • FREESHFREESH Member Posts: 5,443 Fabled
    Does anyone have any possible solutions I can try besides hard resetting and reinstalling? I'm really desperate here.
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  • FREESHFREESH Member Posts: 5,443 Fabled
    Bump 2
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  • Dban1Dban1 Banned, Member, SkyVu Beta Tester Posts: 9,507 Fabled
    I have a spare account you can use, PM me if you're interested
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  • FREESHFREESH Member Posts: 5,443 Fabled
    @Dban1 I'm not saying I've lost my account, I just need some help on how to fix this crashing issue.
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  • Dban1Dban1 Banned, Member, SkyVu Beta Tester Posts: 9,507 Fabled
    @Feesh I am aware of that, and hope it can be resolved quickly by SkyVu or someone who knows how! Though, you may want to use my spare in the time being until your account is fixed :)

    Don't worry, it has almost everything
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  • FREESHFREESH Member Posts: 5,443 Fabled
    edited December 2014
    @Dban1 I meant to say my app was crashing on my iPad after the login screen which means I can't even play the actual game, there isn't anything wrong with my account and I don't know how to stop the app from crashing since I've pretty much tried everything except restoring my device, which I don't really want to risk since it'll delete my other apps' data even if I back it up :/
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  • Dban1Dban1 Banned, Member, SkyVu Beta Tester Posts: 9,507 Fabled
    @Feesh Try deleting BBG from your "Usage" in Settings, then hard reset. Afterwards try downloading BBG again! Not sure if it'll work though, but it's another way
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  • FREESHFREESH Member Posts: 5,443 Fabled
    @Dban1 Will try, thanks.
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  • FREESHFREESH Member Posts: 5,443 Fabled
    @Dban1 Well, it didn't work, but thank you for the tip.
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  • Dban1Dban1 Banned, Member, SkyVu Beta Tester Posts: 9,507 Fabled
    @Feesh‌ Aww damn! Hmm I'll try finding some other ways in the meantime!
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  • lingthechunglingthechung Member Posts: 1,415 Sergeant
    Does iOS have a "clear app data" option for individual apps, like in the Android App Manager? If so you can try clearing the app's data and try again. If you have your data with your account nothing should be lost, except customized loadouts and app settings which can easily be set again.

    Sometimes even after an uninstall app data/settings may remain, and that could possibly be causing the problem.
    Again, I don't know if iOS has this feature, but if it does give it a try.
    <p style="font-size:12px;"><a href="https://bit.ly/1cGODno">ಠ_ಠ</a></p>;
    Why BBCode now?

  • FREESHFREESH Member Posts: 5,443 Fabled
    @lingthechung Unfortunately it doesn't have a clear data setting, only deleting and stopping the app process.
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  • Hug_of_WarHug_of_War Member Posts: 1,276 Sergeant
    @Feesh Has the crashing still not stopped?
  • FREESHFREESH Member Posts: 5,443 Fabled
    @BBoss No, it hasn't.
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  • Hug_of_WarHug_of_War Member Posts: 1,276 Sergeant
    @Feesh I was just in a match with you, apparently the crashing stopped. Amiright....
  • OnesyOnesy Member Posts: 2,092 War Hero
    Are you still having these issues?
    NarrowBrokenClingfish.gif7v73efept8vv.gif Luigi yo

    Yiix.gif

  • FREESHFREESH Member Posts: 5,443 Fabled
    edited December 2014
    @BBoss I was using a different device to play to compensate and GG

    @1UP Yes, I am still having these issues.
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  • OnesyOnesy Member Posts: 2,092 War Hero
    Dang, this can't be good
    NarrowBrokenClingfish.gif7v73efept8vv.gif Luigi yo

    Yiix.gif

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